How COVID-19 is Shaking Up ERs and Urgent Care - Moving From Brick and Mortar to Telehealth

Updated: Mar 31



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Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, with Chantell Preston. 


Chantell Preston is the Chief Executive Officer and a founding partner of Facilities Management Group who operates multiple freestanding emergency rooms and hospitals located in Texas and Nevada. Chantell is also an avid investor in technology based healthcare companies as well as a Lead Partner for The Active Aging and Longevity Fund for Portfolia Venture Capital. 


Listen to this episode of The Executive Innovation Show Podcast as we discuss: 

  • How has the coronavirus shifted ERs around the country to not only keep patients safe but also their employees? Listen as Chantell Preston details the steps taken to transform the ER from brick and mortar to adding telehealth for virtual care. While COVID-19 has led to an increase in emergency room visits, Preston reminds us that other patients will still have emergencies. How can your ER accommodate these patients and reduce the potential exposure to the virus?

  • Are you letting the community know that your doors are still open? With a rise in patients not wanting to come into waiting rooms where potential COVID-19 patients could be, how do you sustain the business? Listen to Chantell Prestons’ talk about ways to supplement the walk in traffic.  

  • What are executives going to be thinking in the future, post-COVID-19, about virtual visits and telehealth? With such a shakeup to everyday life, how will this change the way healthcare executives think about physical locations and expanding beyond the four walls of a hospital? 

  • One big change in healthcare we will see post-coronavirus is innovation. Chantell believes healthcare executives will take a look at technology and how it will help us prepare for the future. She states that we will see more proactive healthcare versus reactive healthcare.  

  • Some healthcare systems and companies will be laying off employees and reevaluating their business plans for the future. As an avid investor and lead partner in Portfolia Venture Capital , does Chantell Preston’s healthcare investment strategy change? Listen as Carrie and Chantell talk about the necessities a healthcare company will need to succeed post COVID.

  • Chantell Preston details what other physicians and healthcare CEOs can do to keep their business afloat and keep their staff and patients safe. From efficiency to looking at other sources of revenue, she gives her advice here. 

  • As always, we ask Chantell what’s keeping her up at night. 

Keep up with Chantell Preston as she makes waves through healthcare by connecting with her on LinkedIn


Learn more about One Touch Telehealth and how telehealth can help your ER or urgent care provide virtual care through telehealth keeping employees and patients safe. Download our “What Is Telehealth?" White Paper to learn more.






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