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One Touch Telehealth

One Touch Telehealth is part of the One Touch Brands family of companies.

Email: carrie@onetouchtelehealth.com

Phone: 512-717-9820

Mailing Address: 4412 Spicewood Springs Road Ste. 700

Austin, TX 78759

What Are Hospitals & Payers Role in Virtual Care? (Sutter Health | Aetna)

Updated: Nov 18, 2019



Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talks virtual care with Steve Wigginton. 


Steve Wigginton is the CEO of Sutter Health | Aetna in Northern California, a joint venture between the two parent companies. Wigginton is a respected leader with a proven track record of driving culture, growth, and innovation in the healthcare industry, having been CEO of Valence Health, Chief Development Officer of Evolent Health and founding CEO of Medley Health.


Listen to “What are Hospitals & Payers Role in Virtual Care?” as we discuss


  • Steve Wigginton talks with Carrie Chitsey about the 50-50 joint venture with Aetna and Sutter Health. The pair launched a health plan designed to lower healthcare costs for self-insured employers and their employees in Northern California. Listen as Steve talks about how this joint venture can leverage the emerging capabilities that technology has, such as virtual care. He also talks about the benefits it has for providers, employers, and patients. 

  • How can health systems across America deliver a great patient experience that lowers costs and while improving patient outcomes? Steve talks about the advantages payers, employers and patients can receive by these sort of 50/50 joint ventures. Currently, there are only about five in the country. What will it take to see more of these partnerships? 

  • Migrating to a value-based care model from a fee for service model. Hear Steve give his reasoning as to why a fee for service model does not best serve the patients. Carrie talks about how historically medical school training for fee for service, has this changed with new doctors coming out of medical school? Are health systems starting to realize that upfront investments in patients have long-term healthcare cost reduction? Are we there yet?

  • Should digital healthcare innovation come from the payer, hospital or the provider? Steve believes it’s all of the above. From larger health systems to EMR providers, he talks about the innovation in healthcare such as telehealth, virtual care and artificial intelligence. 

  • Hear Sutter Health | Aetna CEO talk about the hurdles a health system must face to reach a level of totality across the delivery system. From human capital management training and internal workflow, he explains there must be a maturation process to connect these virtual health capabilities across the board. 

  • One of the biggest problems in America’s healthcare system is rural healthcare. Many rural hospitals are at a huge disadvantage in terms of capital, technology, and reimbursement. Virtual care can be a very critical solution to aid in some of their problems. Steve Wigginton gives his top three things rural health community CEOs should be thinking about as 2020 approaches in regards to prioritizing virtual care for better patient outcomes.  If you are a clinic or rural hospital administrator or executive, you’ll want to hear his insights. 

  • As always we ask Steve what are the top two healthcare-related things that keep him up at night. Besides his teens, what are they?  


Stay up to date with Steve Wigginton and Sutter Health | Aetna as they continue to bring innovation to healthcare. 


How can health systems provide better virtual care? Grab all your resources to learn how to impact patient outcomes, implement virtual care and patient experiences.