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One Touch Telehealth

One Touch Telehealth is part of the One Touch Brands family of companies.

Email: carrie@onetouchtelehealth.com

Phone: 512-717-9820

Mailing Address: 4412 Spicewood Springs Road Ste. 700

Austin, TX 78759

Pros and Cons of Telehealth

White Paper

This White Paper Details: 

  • Operational efficiencies beyond just increased revenue.

  • What is the right telehealth technology platform for your patient relationships?

  • How to increase revenue through real-life use cases for telehealth. 

  • Billable code resources with implementation tips.

  • Should your healthcare organization have your own telehealth solution? Take our quiz to find out! 

  • An in-depth look at the growth of virtual care innovation in telemental and telebehavioral health.      

 

Carrie Chitsey, 

CEO of One Touch Telehealth

What is Telehealth? 

The word "telehealth" can have many different definitions and meanings. It depends on if you are talking to a patient or a healthcare professional. Patients' decisions in selecting and continuing to use a provider have changed. They are looking for ways to connect to the doctor without visiting a doctor's office.

They are demanding non-traditional healthcare such as telehealth (virtual visits), clinics and virtual health. The definition of telehealth varies dramatically by different types of healthcare professionals.

This white paper aims to help with the understanding of what telehealth means to individual providers, practice groups and hospitals.

We'll understand what it means to a patient, a doctor and how to provide a new method of access to care for patients. what it's the hottest topic in healthcare. We’ll break down the different types and best use cases. Is telehealth right for you?

What You'll Learn in This Telehealth White Paper

Different types of telehealth platform types and what's right for your healthcare organization

The pros and cons of telehealth, related to your needs as a healthcare provider

What are the drivers of telehealth usage and patients' new selection criteria for a physician

Practical best practices to implement telehealth both in acquiring and retaining patients in today's digital healthcare landscape

Ready to see the difference in a telehealth platform vs. teleconferencing?

Types of Telehealth Technology

Live Video Telehealth

Can substitute for an in-person health visit.

Asynchronous Video

Electronic transmission of previously recorded health data.

Remote Patient Monitoring

Collection and transfer of patient data.

Mobile Health

Health-based tracking mobile applications for smart devices

How Does Telehealth Improve Patient Care?

The patient relationship has really changed over the last few years. Rising consumer demands for convenience due to services like Amazon, grocery delivery, food delivery has lead to a decrease in loyalty. The need to go to your primary care physician for "transactions" has greatly diminished. Instead younger demographics are seeking medical care at urgent care centers because they do not have a primary care provider.

 

When looking at under 50-year-old demographics, convenience plays a higher factor than costs and relationships. By having a great internet connection, allows patients to connect faster than ever before. Providers need to focus on providing that convenience in order to stay competitive and not lose their patient base.

Hospital

Hospitals have ample opportunity to incorporate telehealth into their daily processes both for increased revenue and operational efficiencies. In order to stay relevant in competing with non-traditional healthcare like retail clinics and virtual health, administrators need to look beyond the traditional hospital walls. They need to look for areas to expand services without an additional brick and mortar presence. 

Medical Practices

Regardless of the type of medicine your practice group specializes in, there are many facets of telehealth that you can benefit from. It's not a matter of "if you should provide telehealth" it's a matter of "when you have to provide telehealth".

 

You need telehealth in order to maintain your current patients. While reducing in-person visits, you can make adjustments in real-time for more appointments. Leading to increased revenue.

Facilties

Telehealth is now affordable without any telehealth hardware or software. Whether you are a provider servicing facilities and want to reduce your windshield time or a facility that is looking to instantly connect to a pool of providers, telehealth provides many competitive advantages. Caregivers are making choices on convenience, effectiveness, and efficiency. 

What Does Telehealth Mean For My...

Are You Ready For Telehealth? 

8 Things to Consider When

Implementing Telehealth

Technology and Training

  • Once you have selected a technology, it's time to get your pilot group of doctors/nurses trained on the technology. In addition, make sure they are trained on the process (before and after) the video telehealth of what you need to document for billing and notes. Create a "one-pager" for your website and/or to hand out to patients on what to expect for a video appointment, the types of appointments available and communicate this offering proactively through your scheduling. 

 

Goals and Tracking

  • Once you have selected a technology, it's time to get your pilot group of doctors/nurses trained on the technology. In addition, make sure they are trained on the process (before and after) the video telehealth of what you need to document for billing and notes. Create a "one-pager" for your website and/or to hand out to patients on what to expect for a video appointment, the types of appointments available and communicate this offering proactively through your scheduling. 

 

Communicate and Promote

  • Communicate to patients about your new alternative and give them a choice for appointment types. Promote after-hours appointments to existing patients to capture retail clinic and consumer telehealth mobile application revenue that your current patients are already using. Engage your marketing team or an external one to help attract new patients, employers, and schools when you are ready. 

 

Learn, Improve, Scale

  • The operations, training, and technology will be a continual improvement over time and each department that rolls out will have something to teach others. Stay connected, document improvements and communicate with others. Some areas will be better than others, some will be surprises, learn, improve and scale. 

Start With Today's Potential

  • If there is no question that you will have to implement some form of video telehealth, don't try to tackle everything day one. Start with current patients and appointment types that provide convenience to the patient experience and free up operational use cases. Don't get overwhelmed with every appointment type and billable code. 

 

Put On Your Patient Hat

  • Everyone is a patient, think about the patient experience with your healthcare group, not only from your eyes but from your kids. Ask others, ask current patients how they are using virtual health services outside of your relationship already today. Remember, video conferencing is NOT video telehealth. You don't have to be a "progressive" doctor to figure out a 2+ hour time for 10 minutes with a doctor is not ideal conveniences for any patient. 

 

Objectives & Priority Matrix

  • Put together a diagram of the different practice areas in your healthcare group. Then the types of appointments in which patients interact with your providers. Circle the following appointment types, <15 mins. spent with a patient, nurse or PA handles, follow up/verbal consult, new patient consults, appointments that do not require a physical exam or labs. 

 

Evaluation Criteria for Vendors

  • It's easy to get caught up in massive vendor evaluation and figuring out huge CAPEX dollars for the big players. Make a shortlist based on prioritization in #3 of what features you "must-have" or is "nice to have".