• What statistics are driving patient demands for telehealth?

  • How to transition to patient-centered care, beyond four walls. 

  • Understanding the benefits of telehealth by specialty medicine  

  • What differentiates telehealth vs. video conferencing? 

  • Practical Guide to Implement Telehealth in < 30 days

  • In-depth in innovation in Telemental and Telebehavioral

What is Telehealth?

 White Paper

Understanding the Benefits of Telehealth and

Why It's NOT Video Conferencing 


Carrie Chitsey, CEO 

What is Telehealth? 

(it is not video conferencing)

The word "telehealth" can have many different definitions and meanings often referred to as "telemedicine". They are quite different and this White Paper will give you a deeper understanding of those differences. The future of digital healthcare is virtual care. Patients' decisions in selecting a provider have changed, they are demanding more convenience with healthcare beyond the traditional four walls. Patient facing telehealth is not video conferencing.


To implement a successful telehealth program, you cannot put your physicians in a role to be technical support. This white paper aims to help with the understanding of what is telehealth from both the physician and patient experience. The use cases, tips, and best practices will provide you the thought leadership and tools for actionable insights leading to a 30-day or less implementation.

Telehealth Platform Demo Video

Telehealth is NOT Video Conferencing

In 2019, 1 in 4 people used live video chat to speak to a doctor for low acuity healthcare. While the physician and consumer adoption continue to increase, this means the need to use the proper telehealth technology to scale becomes a necessity. Using video conferencing for one-off encounters for a solo provider might work, but across a medical practice and/or hospital there are more things to consider. With consumers (your patients) every second counts when it comes to user experience. Consumer abandonment rates go up 50% for every 10 seconds added to a website or mobile app experience. Here are things to consider when considering browser-based telehealth to telehealth via video conferencing tools. 



The patient does not have to download anything, connects from the provider's website. 


Connect on average 2-clicks, < 15 seconds.


Users can connect on mobile devices via a browser. 


Minimal assistance required from physician to help patient connect. 


One to many (routing for after hours, clinics).


Administrative dashboards and analytics.

Video Conferencing

The patient needs to download a third-party mobile app of a desktop plug-in to connect.


Connect on average > 3 - 4 minutes.


Users must connect on a mobile app via a mobile download.


A larger number of late appointments for connection issues, tech support.


One to one, no routing.


Need to build additional reporting features.



Drivers of Patient-Centered Care

Here are many factors contributing to the change in patient-centered care. The increase in retail clinics and direct to consumer telehealth have proven the statistics that patients are demanding more convenient and instant access to healthcare providers. 

Value-Based Care

Providers and networks are driving payment on the value of care vs. fee for service.

Patient Expectation

Patients are consumers and "instant  gratification" has changed their expectations.

New Care Delivery Models

Patients have more access to different types of physical facilities and virtual care options. 

Digital Transformation

The growing role of telehealth and telepharmacy is driving down the costs. 

What is Telehealth?

New White Paper

Understanding the Benefits of Telehealth

When understanding the benefits of telehealth you have to look at it from both the physician experience and the patient experience perspectives. Physicians are looking for better work/life balance while ways to provide better patient outcomes without expensive real estate. Furthermore, it's no longer the patient you have to consider, it's their caregivers who are making healthcare decisions for their loved ones. 

Patient Experience


Patients want ease of connection without downloading third-party apps.


Increase patient satisfaction w/ availability after hours and certain appointment



Provide better access to rural demographics for specialty doctors, reducing long drives.

Proactive Care

Connect more frequently with physicians for high-risk and chronic care


Physician Experience


Increase billable revenue average $150K/provider/year 


Reduce the windshield time of driving between facilities, offices, and clinics


No change in charting, keep the EHR process the same for provider adoption.


Create greater work/life balance and reduce physician burnout.

Benefits of Telehealth:

Top Implementation Areas

Don't know where to start? Prioritize these specialty areas based on demand, cost savings, use cases, and reimbursement. 

Mental Health

  • Provide access to rural areas, schools and seniors at-home. Reduce the highest no-show rate in the industry. 

Substance Abuse

  • Provide family counseling, a continuum of care, post-treatment facility, and video peer-to-peer support. 


  • After hours and follow up appointments for mothers during pregnancy and with infants.

Women's Health

  • Provide convenience and access as women usually make appointments for spouses/kids before themselves. Digital coaches OBGYN, lactation, diet, etc. 


  • Any provider that is providing services to facilities. Provide a higher level of care while reducing efficiencies. 

Clinic/After Hours

  • Extend hours beyond four walls to billable events. Combat lost revenue to retail clinics, ER and consumer telehealth. 

Chronic Care

  • Proactive chronic care management and follow-ups to prevent ER admissions. 

Home Health/Hospice

  • Reduce social determinants, population health and provider/nurse windshield time. 

Pre - Post Surgical Follow Up 

  • Pre-surgical consults, instructions and post-surgery follow up that do not require physical exams. 

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One Touch Telehealth

One Touch Telehealth is part of the One Touch Brands family of companies.

Contact Us

Email: info@onetouchtelehealth.com



Mailing Address:

12416 Hymeadow Drive #101,

Austin TX, 78750