What is Telehealth?
Understanding the Benefits of Telehealth and
Why It's NOT Video Conferencing
What statistics are driving patient demands for telehealth?
How to transition to patient-centered care, beyond four walls.
Understanding the benefits of telehealth by specialty medicine
What differentiates telehealth vs. video conferencing?
Practical Guide to Implement Telehealth in < 30 days
In-depth in innovation in Telemental and Telebehavioral
Carrie Chitsey, CEO
What is Telehealth?
(it is not video conferencing)
The word "telehealth" can have many different definitions and meanings often referred to as "telemedicine". They are quite different and this White Paper will give you a deeper understanding of those differences. The future of digital healthcare is virtual care. Patients' decisions in selecting a provider have changed, they are demanding more convenience with healthcare beyond the traditional four walls. Patient facing telehealth is not video conferencing.
To implement a successful telehealth program, you cannot put your physicians in a role to be technical support. This white paper aims to help with the understanding of what is telehealth from both the physician and patient experience. The use cases, tips, and best practices will provide you the thought leadership and tools for actionable insights leading to a 30-day or less implementation.
Telehealth is NOT Video Conferencing
In 2019, 1 in 4 people used live video chat to speak to a doctor for low acuity healthcare. While the physician and consumer adoption continue to increase, this means the need to use the proper telehealth technology to scale becomes a necessity. Using video conferencing for one-off encounters for a solo provider might work, but across a medical practice and/or hospital there are more things to consider. With consumers (your patients) every second counts when it comes to user experience. Consumer abandonment rates go up 50% for every 10 seconds added to a website or mobile app experience. Here are things to consider when considering browser-based telehealth to telehealth via video conferencing tools.
Drivers of Patient-Centered Care
Here are many factors contributing to the change in patient-centered care. The increase in retail clinics and direct to consumer telehealth have proven the statistics that patients are demanding more convenient and instant access to healthcare providers.
Understanding the Benefits of Telehealth
When understanding the benefits of telehealth you have to look at it from both the physician experience and the patient experience perspectives. Physicians are looking for better work/life balance while ways to provide better patient outcomes without expensive real estate. Furthermore, it's no longer the patient you have to consider, it's their caregivers who are making healthcare decisions for their loved ones.
Benefits of Telehealth:
Top Implementation Areas
Don't know where to start? Prioritize these specialty areas based on demand, cost savings, use cases, and reimbursement.
Provide access to rural areas, schools and seniors at-home. Reduce the highest no-show rate in the industry.
Provide family counseling, a continuum of care, post-treatment facility, and video peer-to-peer support.
After hours and follow up appointments for mothers during pregnancy and with infants.
Provide convenience and access as women usually make appointments for spouses/kids before themselves. Digital coaches OBGYN, lactation, diet, etc.
Any provider that is providing services to facilities. Provide a higher level of care while reducing efficiencies.
Extend hours beyond four walls to billable events. Combat lost revenue to retail clinics, ER and consumer telehealth.
Proactive chronic care management and follow-ups to prevent ER admissions.
Reduce social determinants, population health and provider/nurse windshield time.
Pre - Post Surgical Follow Up
Pre-surgical consults, instructions and post-surgery follow up that do not require physical exams.